Before visiting us, check out our FAQs and tips for making your visit easier.
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Categories
Tickets
- If you want to share that you are going to a concert, don't do it by putting the ticket on the XXSS and if you do, avoid the barcode, QR code, etc. being visible. If you do, you are exposing your ticket to possible counterfeiters.O
- Make your access more sustainable: you don't need to print the ticket. We can scan it directly from your mobile phone.
- A fastest access: adjust the intensity of your mobile screen to the maximum to make reading with our devices more agile.
- Don't forget to complete the children's access procedure on our website before coming.
- Don't buy your tickets on unofficial websites, you expose yourself to possible frauds. You will find the official sales system on each event's page of our website.
Check the “Events” section of our website. Next to each event you will find information on the official sales channels for buying tickets. Never buy your tickets through unofficial channels because we cannot guarantee they are authentic.
The box office only opens on the day of the event, usually 1 hour before the doors open. If you need to know the exact time, you can write using the form on the website or check our social media.
If you’ve lost the tickets and you are the person who bought them, they can be reprinted but we cannot guarantee entry to the venue as the access control can only read a bar code once.
Everyone must have a ticket to enter the venue.
We do not check tickets before the event.
We do not exchange tickets or issue refunds.
On the day of the event, provided there are any available. We recommend you buy tickets in advance through the official channels.
No, we only accept payments in cash. Neither €200 nor €500 notes are accepted.
No. For safety reasons, the seating capacity in each section has to be respected, so you cannot change your seat.
Named tickets are non-transferable. They are linked to the person who will be attending the concert. Pay special attention to the purchase instructions and don’t buy tickets without having read the instructions.
If you want to publish the fact you are going to a concert, we recommend you don’t show the ticket (especially the bar code) as by doing so you are exposing your ticket to possible forgers.
Security
Because your safety is the most important thing, we encourage you to read these tips:
- Make sure you know where the emergency exits are (they are clearly identified all round the venue and also on the Palau Sant Jordi app).
- In the event of an evacuation, head for the nearest exit as indicated by the signs without stopping. Under no circumstances should you go back.
- Keep calm and pay attention to the instructions of venue staff.
- Don’t shout, run or push others, as you could cause dangerous situations given the large number of people gathered at the venue.
- Give yourself enough time. The door opening times will be announced on our social media channels a few days before the show.
- Check out our FAQs before coming. You’ll find information on various matters that will help you with any queries.
- If you are accompanied or in a group, agree on a reference point outside the crowded area, where to meet in case you break up or get lost.
- If you see a strange or suspicious attitude, let the security team know.
- Queues are unavoidable, so be patient. Respect their order at the entrances, bars and toilets.
- In general, you are not allowed to bring in any personal belongings, except for basic personal items (e.g. mobile phone, keys, wallet/wallet...).
- The Palau Sant Jordi belongs to everyone: respect the facilities, do not cause damage, if you detect an incident or improvement, share it with us and we will solve it.
- Don't bother anyone, don't let anyone bother you. Let us know if you have any incident with other people
- For a smoother access we recommend that you follow the security advice and make sure you avoid carrying any of the forbidden objects.
Rigid sticks > 50cm |
Weapons |
Pyrotechnics or |
Umbrella with |
Sprays, nor containers of |
Suitcases, trolleys
|
SLR cameras, |
Drugs and / or |
In general, it is not allowed access to throwing objects, except for basic personal items.
Neither reflex nor video cameras are allowed. Compact cameras only, without removable lens.
Yes, provided it is no bigger than DIN A-3 and does not contain offensive messages.
Pointed umbrellas are not allowed in. The rest must be left at the cloakroom (€2/item).
You will have to leave it at the cloakroom (€2/item).
For safety reasons they are not allowed.
No one is allowed in with cases or trolleys. The maximum size for backpacks is 20 litres (school kind).
Rigid sticks > 50cm |
Weapons |
Pyrotechnics or |
Umbrella with |
Spraysm nor containers of |
Suitcases, trolleys
|
SLR cameras, |
Drugs and / or |
No. The access of any kind of chair is forbidden.
Yes, food may be brought in as long as it does not require the use of cutlery. No lunch boxes or other containers may be brought in.
Yes provided it is non-alcoholic and in a plastic bottle under 50 cl. For safety reasons, packaging will be opened and bottle tops removed at the entrance doors.
No. Smoking is not allowed anywhere on site (inside or outside).Electronic cigarettes are also forbidden.
Speak to the venue staff and they will help you.
You must notify our staff of any kind of discrimination or harassment and they will help you. Our venues subscribe to the Barcelona City Council “WE WON’T KEEP QUIET” protocol.
Minors
Consult the regulations here.
Yes. To enter the venue, you must complete the procedure described on the 'Acces for minors' page. We advise you to carefully read the instructions we provide there.
Minors accompanied by a parent/legal guardian will be able to access the site, but they must go to the point of care to register access with the ID of each attendee first. In the case of minors accompanied by adults, they will not be able to access without the permission of the parents/legal guardian.
Contact us through our contact form.
There is a help point for incidents at every event. Our staff will tell you where it is and we will help you.
PRM
You should only contact the official sales channels, so they can arrange the sale of places with reduced mobility.
Yes, if you anticipate you will be using crutches on the day of the concert. If you have already bought the ticket before the accident, get in touch with us and we’ll help you.
You have to fill in the form in the contact section.
Only one (1) person will be allowed in with you.
You can find them in the PRM page. Please remember they are for the exclusive use of vehicles with the authorised sticker.
There are various areas reserved on the site. You can check their location here.
If you need the service, please tell the staff at the venue so they can provide the service. Keep in mind that the distances are large and that we do NOT have wheelchairs.
Yes. Duly accredited guide dogs can accompany their owner inside.
Yes. The lift service is provided by venue staff and it is for the exclusive use of people with reduced mobility.
No. You will only be able to ask for the personal care service if you have a risky pregnancy or under medical recommendation.
Services
Yes, there is a medical team with an ambulance and nursing station at all events.
Yes, but it must be in its original wrapping and be accompanied with a prescription.
Yes. You must keep it in its box or case and have a medical certificate that certifies you need to use it.
Yes. The price is 2€/unit. You can pay by cash or credit card.
Yes. The lift service is provided by venue staff and it is for the exclusive use of people with reduced mobility.
Yes, in all the men’s and women’s toilets. You can check their location on the service map.
Yes. The food must be packaged. Go to any of the bar points and ask them to do it.
Children’s pushchairs are allowed in but they must be left at the cloakroom (€2/item).
Not at the moment but we are working on getting it soon.
Yes, you can get in touch with us using the following form. If any ID documents are found they are passed on to the police (Guàrdia Urbana) within 72 hours.
No, but you can pay with a bank card at the catering and merchandise points.
You can check their location on the services map.
We don’t always have all the sizes, models or articles as the merchandise on sale is provided by the artist. It is not the property of the venue.
Yes, the merchandise stores accept card payments.
Due to the limitations of the security and prevention protocol against COVID-19, we recommend that you carry out the procedure via the following link: https://atencioenlinia.ajuntament.barcelona.cat/
Bars
No access is allowed with cans, bottles or containers of more than 500 ml. If you bring a bottle (max 500 ml), the cap will be removed during access due to safety rules.
Yes, you can enter with sandwiches, snacks or biscuits. It is not allowed to access with tupperwares or cutlery.
You can access the bar service from the opening of the doors until the end of the show. Consult the F&B points.
Yes. In all the regular bars, not at the mobile sales points. Mobile bars only accept cash (but not €200 or €500 notes).
Yes, but neither €200 nor €500 notes are accepted.
Yes. You’ll find vegetarian food at all the venue’s bars.
Yes. Ask at any bar for information.
Yes but it is forbidden to sell alcoholic drinks to minors (under 18).
Yes. The food needs to be packaged. Go to any of the catering points and ask them to do it.
No. Once you have left the venue you have no option to return it. But you can use it again if you come to another show.
Access
You can check it at "Getting to Palau Sant Jordi"
Yes, you will be able to access the venue for the duration of the show upon presentation of your ticket.
Usually between 60 and 90 minutes, depending on the venue. We report the schedules on social media a couple of days before the show.
There are many free public spaces available around the Palau Sant Jordi. Check the location here.
You can consult it in the section on "Special Assistance". Remember that they are exclusive to vehicles with the authorized badge.
